WARRANTY
TERMS AND CONDITIONS
Introduction
Congratulations on choosing the superior range of AutoGard
products to protect your new car. This range of non-toxic products provides
your car with the latest in vehicle protection technology.
This comprehensive warranty is a measure of the quality of these products. We trust
that you will have many years of “motoring peace of mind”.
Applicable Vehicles
New Vehicles- up to a maximum of 12 months from the vehicle build date.
Used Vehicles- up to a maximum of 6 years from the vehicle build date.
Period of Cover
New Vehicle
For vehicles deemed to be “New Vehicles” (see Applicable Vehicles above), this
warranty provides cover for the life of the vehicle, provided the Customer
Obligations and General Conditions are met.
Used Vehicle
For vehicles deemed to be “Used Vehicles” (see “Applicable Vehicles” above), this
warranty provides cover for 6 years from the date of delivery of the vehicle,
provided the Customer Obligations and General Conditions are met.
Definitions
For the purposes of this warranty the following terms have the following meanings:
“Covered Vehicle” means the vehicle as detailed in the Schedule
“Schedule” means the table of details at the front of this booklet which contains the customer,
vehicle, warranty details and selling dealer details
“Warranty Administrator” means Alpha Marketing Pty Ltd ABN 13 121 694 666
General Conditions
1 – Warranty must be registered online within 21 days of the application date www.autogardcarcare.com.au/warranty-registration. Call 02 4647 7077 for support.
2 – The vehicle must remain, at all times, registered for road use. Any lapse in
registration will void the warranty.
3 – With respect to vehicles in excess of 5.000 kg gvm, this warranty applies only to
the cabin unit.
4 – You must receive written approval, including an Order Number, from the Warranty
Administrator prior to the commencement of any repair work. Any repairs
commenced prior to the issue of approval and an Order Number will not be
covered by this warranty.
5 – It is the obligation of the vehicle owner to ensure that the information provided in
the Schedule is complete, true and accurate. Failure to provide complete, true
and accurate details may void this warranty.
6 – This warranty is conditional upon due payment by the owner for the relevant AutoGard treatments provided, as
indicated in the Schedule.
7 – This warranty is only applicable to the Covered Vehicle.
8 – This warranty is non-transferrable.
Exclusions
This warranty does not cover:
1 – any claim where the owner is deemed to have been negligent, careless, indifferent,
or fails to maintain the vehicle.
2 – defects in material, workmanship, or design of the vehicle.
3 – damage resulting from accident, abuse, external damage, vehicle manufacturers’
defects, and defects which would normally be covered under a dealers’ or manufacturers’
new car warranty.
4 – any areas not treated with the applicable AutoGard product.
5 – utility truck bed areas, and the load area of commercial vehicles.
6 – any preexisting damage or deterioration.
7 – exhaust systems.
8 – malicious damage, acts of vandalism, war or riot.
9 – flood or hail.
10 – any consequential damage of any kind whatsoever, including your loss of time or use
of the vehicle while it undergoes inspection, treatment or repairs.
11 – any expenses incurred by the owner in connection with making a claim under this warranty.
12 – failure to repair and retreat damaged sections of the vehicle.
13 – normal wear and tear.
14 – stains caused by burns, bleach, dyes, acids, or similar substances.
15 – materials which have been ripped or torn.
16 – any claim where the owner has failed to have re-treatment of product(s) as required.
Your Obligations
1 – Should you become aware of any damage that could result in a claim against this
warranty, it is your obligation to return the vehicle to an authorized AutoGard dealer within 30 days. Failure
to comply will void this warranty, and no further claims shall be met.
2 – Should a product reapplication be required, e.g. following a motor vehicle accident, you
may be liable for a reapplication fee.
3 – In the event of a claim, this warranty booklet must be presented when reasonable
requested. Failure to product this booklet will void the warranty, and no
further claims shall be met.
4 – Warranty is only valid if registered within 21 days of the application date as per General Conditions.
MAKING A CLAIM
1 – Once you become aware of damage that may result in a claim, return the vehicle to an authorized AutoGard dealer, within 30 days.
The Warranty Administrator can provide details of authorized AutoGard dealers.
When making a warranty claim, you must also notify AutoGard directly of your intent to make a claim by emailing info@alphamarketing.com.au
2 -The AutoGard inspector will contact the Warranty Administrator on your behalf to process your claim.
3 – In the event of a claim, the owner will provide the Warranty Administrator with all
information and documentation supporting the claim as may be reasonably required.
4 – The vehicle must be presented in a clean and tidy state, in order for the claim
inspection to be conducted. Should the vehicle require cleaning, you may be
liable for a cleaning fee.
LIMIT OF LIABILITY
There is no limit to the number of claims made under this warranty, however, the total
liability to the Warranty Administrator for all claims, is limited to the
current market value of the vehicle.
PREMIUM PAINTGARD and CERAMIC PAINTGARD
Product Description
AutoGard Premium PaintGard has been formulated to provide lasting protection to the vehicles exterior painted surfaces, against
environmental induced discoloration, loss of glass (oxidation), fading, damage caused by acid rain, bird and bat droppings, tree sap and industrial fallout.
The Warranty
AutoGard warrants that AutoGard PaintGard will provide the protection as described in
“Product Description”. Should damage occur, and providing that all of the terms
and conditions detailed within this warranty booklet have been met, AutoGard will rectify the damage to the
“Limit of Liability”.
Customer Obligations Specific to this Product
In addition to the general customer obligations, detailed under “Your Obligations”, the
following are your further obligations, specific to this particular product:
1 -The Covered Vehicle must be re-treated with AutoGard
PaintGard on any part of the vehicle external paint surfaces which has been
damaged, replaced or repaired. Such treatment must take place within sixty (60)
days of the completion of the repair or replacement, and be carried out by and
authorized AutoGard dealer, at the
owners expense.
2 – It is recommended that The Covered Vehicle be
washed regularly (fortnightly, at least) with a PH neutral shampoo, our AutoGard
Premium Car Wash or AutoGard Waterless Wash. Samples of our AutoGard
Premium Car Wash and AutoGard Waterless Wash are provided in the
included Maintenance Pack and can be purchased through Alpha Marketing once
completed.
Exclusions Specific to this Product
In addition to the general exclusions detailed under “Exclusions”, the following are
exclusions to this warranty which are specific to this particular product:
1 – Any damage to the painted surfaces by events not covered under “Product Description”.
2 -Damage caused to areas due to neglect or abnormal chemicals and harsh detergents.
3 – Damage to painted surfaces caused by fire, stones, collision, surface rust, petrol
spillage, rail dust or physical damage.
4 – Damage caused by paint overspray.
5 – Any modification or damage to the composition of the vehicles painted surface.
6 – Paint chipping, grazing, and peeling.
7 – Scratches and swirl marks in painted surfaces.
LEATHER AND VINYLGARD
Product Description
AutoGard Leather and VinylGard has been formulated to
provide lasting protection against permanent staining of the leather and vinyl
treated materials within the Covered Vehicle, caused by foodstuffs and drinks,
such as water, coffee, soda and milk. It also protects against cracking and
splitting or discolouration of treated leather and vinyl materials, caused by
sunlight and heat.
The Warranty
AutoGard warrants that AutoGard Leather and VinylGard will provide the protection as
described in “Product Description”. Should damage occur, and providing that all
of the terms and conditions detailed within this warranty booklet have been
met, AutoGard will rectify the damage
to the “Limit of Liability”.
Customer Obligations Specific to this Product
In addition to the general customer obligations detailed under “Your Obligations” the
following are your further obligations, specific to this particular product:
1 – The Covered Vehicle must be retreated with AutoGard
Leather and VinylGard on any part of the vehicles’ interior leather or vinyl
which has been damaged, replaced or repaired. Such treatment must take place
within thirty (30) days of the completion of the repair or replacement, and be
carried out by an authorized AutoGard
dealer, at the owners expense.
2 – Spills are to be wiped up as soon as possible to minimize damage.
3 – The leather and vinyl surfaces of the Covered Vehicle must be cleaned regularly
(fortnightly, at least).
Exclusions Specific to this Product
In addition to the general exclusions detailed under “Exclusions”, the following are
exclusions to this warranty which are specific to this particular product:
1 – Any damage to the leather and vinyl surfaces by events or products not covered
under “Product Description”.
2 – Abnormal wear and tear.
3 – Stains caused by burns, bleach, dyes, inks, crayons, acids, or similar substances.
4 – Materials which have been ripped or torn.
CARPET AND FABRICGARD
Product Description
AutoGard Carpet and FabricGard has been formulated to
provide lasting protection against permanent staining of carpet, fabric and
velour, cause by foodstuffs and drinks such as water, coffee, soda and milk.
The Warranty
AutoGard warrants that AutoGard Carpet and FabricGard will provide the protection as
described in “Product Description”. Should damage occur, and providing that all
of the terms and conditions detailed within this warranty booklet have been
met, AutoGard will rectify the damage
to the “Limit of Liability”.
Customer Obligations Specific to this Product
In addition to the general customer obligations, the following are your further
obligations, specific to this particular product:
1 – The Covered Vehicle must be re-treated with AutoGard
Carpet and FabricGard on any part of the vehicles’ interior carpet, fabric,
velour which has been damaged, replaced or repaired. Such treatment must take
place within thirty (30) days of the completion of the repair or replacement,
and be carried out by and authorized AutoGard
dealer, at owners’ expense.
2 – Spills are to be wiped up as soon as possible to minimize damage.
3 -The treated carpet and fabrics of the Covered Vehicle must be cleaned and vacuumed
regularly (fortnightly, at least).
Exclusions Specific to this Product
In addition to the general exclusions detailed under “Exclusions” the following are
exclusions to this warranty which are specific to this particular product:
1 – Any damage to the carpet and fabrics by events or products not covered under “Product
Description”.
2 – Abnormal wear and tear.
3 – Stains caused by burns, bleach, dyes, acids, or similar substances.
4 -Materials which have been ripped or torn.
5 – Headlinings are not covered, as they cannot be treated.
ELECTRONIC RUSTGARD
Product Description
AutoGard Electronic RustGard has been designed to
provide lasting protection against rust corrosion to the vehicle, including
perforation and surface rust, including surface rust as a result of minor
scratches and stone chips.
The Warranty
AutoGard warrants that AutoGard Electronic RustGard
will provide the protection as described in “Product Description”. Should
damage occur, and providing that all of the terms and conditions detailed
within this warranty booklet have been met, AutoGard
will rectify the damage to the “Limit of Liability”.
Customer Obligations Specific to this Product
In addition to the general customer obligations, the following are your further obligations
specific to this particular product:
1 – You must ensure that the LED light on the AutoGard
Electronic RustGard is always illuminated. Should the light fail to illuminate,
you must contact the Warranty Administrator within thirty (30) days.
2 – Do not tamper or attempt to repair the AutoGard
Electronic RustGard.
3 -Once any signs of rust or corrosion have been noticed, you must notify the Warranty
Administrator within thirty (30) days.
4 – It is strongly recommended that stone chips and minor scratches are brush touched as
soon as possible.
Exclusions Specific to this Product
In addition to the general exclusions detailed under “Exclusions”, the following are
exclusions to this warranty which are specific to this particular product:
This warranty does not cover brake calipers, bumpers, drive train, exhaust system,
chrome plated trim, heat exchangers, or corrosion caused by leaking battery
acid, load areas such as truck trays, aftermarket accessories such as roof
racks and tow bars, rust caused by defective materials or workmanship in the
manufacture of the vehicle, areas affected by damage due to collision, rust
occurring on surfaces electrically isolated from the vehicles chassis or
replacement parts which are not identical to the manufacturers parts, nor does
it cover vehicles operated in harsh or corrosive environments such as mining,
construction, fishing industry, beach patrols, nor ferric stains which occur
when paintworks is chipped, abuse and neglect to the vehicle.
SUNX WINDOW FILM LIMITED WARRANTY
Product Warranty Statement
SunX Window Films warrants against cracking, crazing,
peeling, bubbling, delaminating, demetalising, adhesive failure, film colour
fade and film colour change under normal use on interior glass surfaces for as
long as you, the original purchaser, own the car.
Warranty Disclaimer
Your warranty is not transferable and is limited to
the replacement of film and associated labour costs. This warranty does not
cover film damaged by scratching, glass failure, glass breakage, leaking glass,
film which has been subjected to mistreatment, abuse, improper care, film to
which stickers, suctions cups or similar are attached. This warranty does not
cover any consequential loss however caused. All warranties implied by statute
which can be excluded are excluded. Keep this warranty information in a safe
place, it combined with proof of purchase and current ownership will be
required when making a claim.
Warranty Exclusion
Laws regarding automotive window tinting vary from
state to state. Please discuss these laws with your UltraTint dealer (SUNX) and
stay within their applicable boundary. Warranty cover will only be provided for
installations that comply with your relevant state laws. No claim will be
approved for windows tinted darker than the legal limit.
Claim Procedure
In the unlikely event that you need to make a claim
under this warranty for film failure, please contact SUNX on 02 4647 7077 to
arrange an inspection. SUNX will verify the problem and then provide approval
to the appropriate installer to do the rework at no cost to you.
Installation Notes
Window film installation requires the use of water and
detergent solution to float the film onto the glass. The film is trimmed to
size and then excess water is squeegeed out. Invariably there is residual water
that will develop visual haze ad water pockets as this remaining moisture
begins to evaporate.
Do not be concerned, these apparent visual
imperfections will slowly disappear as the film cures and should not be regard
as defects.
IMPORTANT PLEASE NOTE
- DO NOT WIND DOWN YOUR WINDOWS FOR
48 HRS AFTER INSTALLATION - DO NOT CLEAN THE FILM DURING THE
30 DAY DRYING PERIOD - MOISTURE BUBBLES ARE NORMAL AND
MAY TAKE OVER 30 DAYS TO DRY OUT
Film Care and Maintenance
After curing, a few small particles or points may
remain. They are normally visible from the outside and are inherent to film
adhesives. These points or light reflections do not affect the performance,
durability or longevity of the film in any way.
To clean your window film, simply spray the surface
with mild soapy water and wipe off gently with a soft cloth, chamois or soft
rubber squeegee.
Do not use abrasive style cloths, brushes, sponges or
powders to clean your film.
Do not use ammonia based glass cleaners or other
strong chemicals.
Your SunX dealer can also recommend commercially
available window film cleaners or polishes that are safe and easy to use.
Do not stick heavy or gummed signs, tape or
attachments to the surface of the film.
The barely visible light gap border around the edges
ensured that the film is properly sealed and bonded to the glass. *Do not pick at the edges of the film.